Policies & Procedures

Thank you for choosing Extraordinaire Affairs. Please read the policies and procedures below.

Fee for service(s): The total estimated fee for executing the above-mentioned service(s) is calculated at checkout. The entire fee must be paid in exchange for the product. All orders must be paid in full 7 days from the original pickup date. If the remainder is not paid 7 days prior to the pickup date your order is canceled, no exceptions. Extraordinaire Affairs has the right to adjust the final price cost if the correct option was not chosen before checkout (after discussing with the client). 

Deposits: Upon booking a date, you must complete this contract along with a 60% non-refundable deposit. This deposit must be paid in full for service(s) to be executed and in order to place an order. Your order is not placed until you have paid your 60% non-refundable deposit. This payment retains your space on the calendar. 

PLEASE NOTE: Checking this box and payment to Extraordinaire Affairs serves as your agreement to the Policies, Procedures, & Terms and Conditions. If you break this agreement, you agree to pay all cost associated with filing a civil class suit on our part.

 Refunds: Due to the nature of the product(s) , we do not offer refunds, exchanges, or cancellations on customized products, seasonal products, and classes UNLESS stated by the provider under any circumstances. After the designing process has started and/or proofs have been sent, NO refunds or transferrable design credit will be permitted for any reason or customers will be invoiced billable hours. Refunds are not accepted if items are delayed due to shipping carrier. (Please view shipping tab for all shipping information.) Unfortunately, we cannot accept refunds/returns on sale items or gift cards. All sales are FINAL. If there is a problem with your order that was shipped please contact us IMMEDIATELY within 24 hours of your order being delivered. Refunds will NOT be issued to you if you have a problem with your order and you have not contacted us within the 24 hour frame of your order being delivered.  Refunds will NOT be issued to you if your order has been made and you did NOT pick it up on the agreed pick up date. Once you have received your item and it is out of our possession you can NOT be refunded for damaged products. Refunds are not accepted on rush orders. The deposit (60% of your order total) is non-refundable. 

Returns: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded through your original payment method. After your refund has been issued it could take up to 3-5 business days for your financial institution to make funds available. If your order was picked up your items must be returned within one hour of the time that your order was marked as picked up. If your order was shipped, your items must be returned within 1 week of delivery or you will receive NO REFUND. No returns or exchanges on grave blankets, customized items, gift cards, or sale items. To be eligible for a return , your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at CustomerService@ExtraordinaireAffairs.net .

Rush Order Policy: We value giving each and every customer the needed time for their order for the best results. Orders must be placed two weeks in advance, if an order is needed within less of the two week time frame please contact us before placing your order. Rush fees are required for orders that are needed within less than 2 weeks which is our regular processing time. Rush fees do NOT cover any shipping. Standard shipping will be applied to your order. If guaranteed shipping is needed, additional cost will apply if inquired. Shipping may not be available for extreme rush orders. Rush fees are non-refundable. 

Cancellations: Please contact us directly for any cancellations. Cancellations are only accepted within the first 24 hours after your order has been placed. Rush orders are non-refundable. Dates are transferable if the provider has space for the date requested. Dates may only be transferred ONCE. 

If a date must be transferred more than once a new fee of 50% of the order total must be paid.

Discount Codes: A valid discount code may be used with any order unless stated by the provider. Please before paying apply the discount code to your order. Once payment is made a discount code cannot be applied. Only one discount code may be used per order.

Order Modifications & Add ons: Modifications to orders and/or add-ons are accepted until 24 hours after purchase. Any modification or additions to this contract must be made with an Order Modification Form. Verbal agreements will not be considered binding. Modifications may increase the fee of service(s). - all fees must be paid in full before amendment of the client’s contract.

Damage Policy: We strive to make every event an out of this world experience, and every custom item an extraordinary creation. We would like to make sure that all customers are happy and provided with the best service possible. Upon taking possession of your items Extraordinaire Affairs is not responsible for any damage occurring to the items during transport, set-up, or any time thereafter. We also will not be held responsible for any acts of nature or other forces beyond our control that may affect delivery and/or quality of the services described in this agreement. When picking up your order, please inspect your order upon reception and contact us within 1-2 hours or less after picking up your order if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order Completion: All items are handmade to order and are processed/accepted based on the event date. We will start on your order within 24-48hrs after your order has been placed. We will not fully process & complete your order until two weeks prior to your event date.

Our order processing time is 2 weeks. Please allow a full 2 weeks and an additional 2-5 business days for your order to arrive if shipped. If you have a pick-up order your order must be picked up on the agreed pick up date and time otherwise your order will be canceled and you will NOT be refunded.

Shipping: All orders will be shipped out based on the event’s date. Even though we will ship your order in a timely manner, we cannot guarantee items will be delivered by a specific date and/or time. Priority or express shipping will not speed up the processing time, only the time it takes to arrive once shipped.

Please assure that you are home to receive your package. Extraordinaire Affairs is NOT responsible for any carrier that delivers you order. Extraordinaire Affairs is not responsible for holiday time late deliveries, lost, stolen, or damaged packages. We are not responsible for any incorrect shipping information put in which may hinder the client from receiving their order.

Pick Up: All orders must be picked up within 48 hours after they have been marked for pick up.  All pick up orders must be picked up by 5:00PM.  If the client or the client's representative elects to pick up the order, the client will assume all liability and responsibility for the condition of these items after it leaves Extraordinaire Affairs. Please be sure to email us at CustomerService@Extraordinaireaffairs.net to set up a pick up time for you to pick up your order. When checking out if you did NOT select "shipping" you will have to complete an "Order Modification Form" to change your order from "pick up" to "shipping", and you will also be required to pay any additional shipping fees. If shipping selected at check out you will NOT be refunded any shipping fees and your order will be shipped to the address provided.

Please assure that you pick up your items within the 48 hour time frame after they have been marked for pick up. All orders MUST be picked up at the scheduled pick up time. If your order has been marked ready for pick up before your pick up date and your pick up date has passed and you still have not picked up your order your order will be canceled and you will NOT be refunded.

Proofing custom items: Once your payment is received, you will receive a proof within days for your approval. Please review your proof carefully You will receive up to 2 free changes in your proof included in the price. Change of entire design may result in and additional fee. Please make sure all information you provide while placing your order is accurate. We will not start to finalize your order until approval of proof is made. Once you have approved of the design no further changes can be made after approval. Also, the client takes full responsibility for any design mishaps once approved.

Printed items: You will receive a completed product printed and filled unless otherwise stated.

Digital Downloads Only: You will receive a high resolution non-editable pdf file (8.5 x 11) via email. No shipping required! Print an unlimited amount! You are responsible for printing and assembling your items when choosing this option. No refund will be given for printing issues.

Color Matching: We will attempt to match colors to the best of our ability. A 100% match is NOT guaranteed.

Copyrights: Please note that you are paying for a creative service and the time spent designing and customizing your item(s) with personal touches. All items purchased are for personal use only, and should not be shared, altered, or resold. Commercial use is not allowed. Any characters used are not being sold and are included for free. Character copyrights belong to their original owners. We do not sell or claim ownership of the license used in our designs; they belong to their respective copyright holder(s).

Virtual Classes: Once your class has been purchased you will receive instant access to links & files!

Link will expire within 30 days so don't wait! (Once downloaded it is yours forever). Any issues downloading, please contact CustomerService@ExtraordinaireAffairs.net

PDF Digital Downloads can be viewed on a desktop computer or laptop. 

This is an instant downloadable product, therefore, all sales are final. No refunds.

Feel free to print guides for tangible use, but your use only. You may not reproduce or use this content to distribute on your own.  No portion of this document may be reproduced in any form without written permission from Extraordinaire Affairs.



Extraordinaire Affairs is not responsible for your items once they leave our hands.

Design Policies

All graphic designs made by Extraordinaire Affairs & Creations LLC are NON-REFUNDABLE. Please provide us with high-quality / professional images for the best results. All design services are eligible for up to 2 revisions after the draft has been sent out. There will be an additional fee charged if you choose to exceed you 2 revisions. All design services can take up to 5-10 business days. Our average turnaround time for graphic designs is 12hrs-48hrs. If you do not choose or approve of any of the design concepts provided by Extraordinaire Affairs & Creations LLC, no refunds will be issued due to the matter that our service has already been provided.

Digital Downloads: Due to the nature of digitally downloaded goos, there are no returns or refunds accepted on these items. We are not responsible for duplicate purchases on our website. Please review your cart before making purchases. 

Soft Playground Rental Policies

Retainers: At time of booking, a 25% retainer and also a signed contract will be required to secure your requested event date. The remaining balance will be due (7 days) prior to your event and must be paid in cash. Failure to pay balance 7 days prior will result in cancellation of the event. With NO REFUNDS. If booking is less than 14 days prior to the event date, the full amount will be due at the time of booking. 

Cancellations: For any reason you need to reschedule/cancel your reservation, please be sure to contact us as soon as possible at CustomerService@ExtraordinaireAffairs.net . Cancellations are available with NO REFUNDS, but you are able to change your event date 7 days or more prior to the reservation date. Cancellations less than 7 days will automatically result in cancelation of your event with the loss of your retainer. If a cancellation is made less than 48 hours before the booking date, NO refunds will be issued; this includes the 25% retainer, delivery fee, and remaining balance payment. Retainers are NON-Refundable. Unless Extraordinaire Affairs & Creations LLC Cancels Your Event.

Rescheduling of Services: Extraordinaire Affairs & Creations LLC will permit rescheduling within 7 days or more prior to the reservation date of an event up to one(1) time; given the new requested date is available. If the date is already booked, the event will be considered cancelled and the 25% retainer is then forfeited by the customer. 

Weather Conditions: If you are hosting an outdoor event you assume ALL weather-related risks. However, “BEFORE SET UP” if it should rain, we will work with you on a solution BEFORE setting up. If you are not able to hold your party indoors, you can reschedule for another available date. If the event is outdoors and the day of the event there is rain or possibility of rain shown on the forecast Extraordinaire Affairs & Creations LLC won't be able to set up outdoors. Once Extraordinaire Affairs & Creations LLC has COMPLETED the event set up and it begins to storm on your event. Unfortunately, we would have to pack up your event EARLY and you will not be able to check for another date or receive any type of refund.

Outdoor Bookings: If you need setup at a park you will need to contact the park in advance to determine the requirements needed to set up. We are insured and can get a certificate if needed. We require 14 day notice for certificate request. We charge a $50 cleaning fee for outdoor usage and outdoor set up will require a shaded area or a suitable cover in the form of a canopy tent, or pavilion, as the equipment will get hot in direct sunlight. Tents can be rented for an additional charge. A tarp will be provided, but please make sure the ground is flat, dry and clear from glass and debris. We do not set up on dirt. (photo of set up area must be provided)

Set Up/Take Down: Renter is responsible for clearing all areas needed for equipment and must be present at the time of delivery AND pick up. Please allow between 1 to 2 hours set up and break down time depending on your package size. NO CONTACT/KIDS are allowed within 6ft of the set-up area during set up and break down due to maintain social distancing. Please make sure we have a proper parking space to deliver and pick-up equipment to avoid any additional fees. Additional fees may apply, if we deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery/pick up complications)

Security Deposit: Upon arrival a security deposit of $200 (by cash only) is due before set up. Failure to pay the security deposit for any reason will result in the cancellation of the event and there will be absolutely NO refunds issued; this includes the 25% retainer, delivery fee, and any remaining balances. Once Extraordinaire Affairs & Creations LLC has inspected and has taken down the equipment, following your event, the security deposit will be refunded if there are no damaged and/or missing equipment, and all rules have been followed. 

Equipment Cleaning Care: To reduce the number of germs and therefore the spread of disease or illness we ask that you immediately disinfect any equipment that has come in contact with the following situations: Leaked soiled diapers, vomit, blood, or mucous. A disinfectant will be provided by Extraordinaire Affairs & Creations LLC to ensure proper sterilization that is safe for all, including the equipment.

* By clicking the checkbox and paying for your order you have read the Policies, Procedures, and Terms & Conditions and you take full responsibility. *

Terms & Conditions for this website can be found Here.